Where are you located?
Because we deliver all of our products, we have no need for a store
location. All items are stor
ed and delivered from our private warehouse.
Do you allow customer pickups?
NO! For you and your guest safety all of our products are delivered, set-up and removed by our trained professional staff.
Do you accept credit cards?
YES, We accept Visa and Mastercard. Sorry, we do not take Discover or American Express.
Do you require a deposit? Yes, we require a $50 NON REFUNDABLE DEPOSIT ON ALL ITEMS. On large events a 10% NON REFUNDABLE DEPOSIT IS REQUIRED OF THE TOTAL COST.
If you should have to cancel we will allow you to reschedule your event
to be held within 6 months of the original scheduled date and your
deposit will still count toward the total cost.
Does the deposit count toward the rental? Yes, the deposit is deducted from the total cost of the order.
What is your cancellation policy? We reserve the right to cancel any
event if we deem weather conditions (rain, high winds, temperature,
ground conditions) unsafe or that could damage our products. Any
deposits received will be returned in full to the customer or we will
hold the deposit and the customer may reschedule their event.
If there is a good chance of rain (70% or more) we will call the
customer before delivering and offer a chance to cancel with a full
deposit refund. Once any item has been delivered there will be no
refunds if weather conditions should change.
Do you charge for delivery? Yes, our delivery charges are very minimal and includes the delivery, set up and removal of all inflatables.
(tables and chairs are delivered to your desired location but are not set up and should be in same location at time of pickup)
Delivery charges are quoted individually and vary depending on
location. Extra charges will be applied if we are not made aware of
stairs, ramps, small doors/gates, elevators etc. prior to placing the
order.
What are the electrical requirements? A 110volt circuit must be made
available within 100' of the unit. We provide our own 12 gauge extension
cords for your convenience.
What are my responsibilities? You must have ADULT(S) (NOT TEENAGERS) assigned
to supervise the children while the inflatable is in use. This ADULT
must know all the safety rules and make sure all are enforced. You are
responsible for the safety of the children and equipment. You will be
given a full safety briefing at delivery along with printed copies of
the safety instructions. Basic safety rules will also be on the
inflatable and on the invoice
Are there any special requirements for my yard?
Please mow your lawn at least 2 days before your event. This helps cut
down on the grass clippings in your home and the inflatable.
If you have pets, please have all "droppings" picked up before we arrive. WE WILL NOT SET UP ANY INFLATABLE ON UNSANITARY CONDITIONS. Make sure the site you would like the item located is relatively
flat, no overhead power lines, cable tv lines, or low hanging tree
branches. We will advise of any other obstacles upon arrival.
How do you anchor the inflatable? We anchor the inflatable with spikes ranging for 20" to 48" depending on what unit it is. We
will take every precaution to avoid all underground systems, however,
just as you cannot see underground, neither can we. Because of this WE
WILL NOT BE RESPONSIBLE FOR HITTING ANY UNDERGROUND SYSTEMS. IF YOU ARE
AWARE OF ANY, PLEASE INFORM US BEFORE SETUP AND WE WILL TAKE EVERY
PRECAUTION POSSIBLE TO KEEP THIS FROM OCCURING.
When do you deliver? We will call and setup a delivery
time with you a day or two before your event. Most of our deliveries
are on Friday or Saturday. We can usually tell you within one hour of
our arrival time. An adult must be present at delivery and payment of
your balance is due on or before our arrival. If no one is home at
scheduled delivery time, another delivery fee will be charged to return.
When do you pickup? Most rentals are weekend rentals so
we pickup on Monday. Because payment in full has been made it is not
necessary for anyone to be home at time of pickup. Access to the
inflatable must be made available. We love dogs and do not mind working
around them. We respect your pets and open and close all gates with
them in mind. We must exit through the gate and cannot be responsible
if FIDO should dash out during that brief moment.
Can we spray the inflatable with water if it is hot? ABSOLUTELY NOT!!! With
the introduction of water slides and slip n slides the general public
seems to think that every inflatable can be a water inflatable. Unless
you have rented a specific water item you should never spray water on
any of our items. Not only will you damage the unit, you will be
causing unsafe playing conditions and a damage charge will be applied.
This includes leaving your sprinkler system on and soaking the unit.
Basic Safety Rules! Each unit has different safety rules
which will be discussed with you at delivery and a safety instruction
sheet pertaining to that item given to you. Below are the "basic safety
rules" that should be followed with any items rented from ABC-Discount
Rentals, L.L.C.
1. Adult supervision at all times. # of adults vary depending on what unit it is.
2. No shoes, food, drink, toys, sharp objects etc. of any kind on inflatable.
3. No flipping, piling on, climbing on netting, or other rough play is allowed.
4. Keep same age/size children together. Never put a small child in with large children or teenagers.
5. Follow max. amount of participants allowed printed on inflatable, safety sheet, invoice or given verbally.
6. Never tape, staple, or attach any signs to our equipment.
7. Silly string should never be around any inflatable or motor. It will damage the vinyl and/or clog the blower.
8. Turn off sprinkler systems until unit is picked up. NEVER SPRAY UNIT
WITH WATER OR ANY OTHER SUBSTANCE. MOONWALKS ARE NOT WATER SLIDES.
9. A walk around inspection of the inflatable, motor, spikes, ties etc.
should be made every 1/2 hour by the adult attendant to make sure all
equipment is operating properly.
10. Stop use overnight, if severe weather occurs, high winds, and IF NOT ADULT SUPERVISED.
